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Linkedin Leveraging AI in Contact Centers Overcoming Volume and Improving Customer Experience

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Linkedin Leveraging AI in Contact Centers Overcoming Volume and Impro… Linkedin Leveraging AI in Contact Centers Overcoming Volume and Improving Customer Experience
2024-09-11 172.5 MB 0 16 FreeCourseWeb
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Uploader: FreeCourseWeb
Source: T Logo Torrent Galaxy
Language: English
Category: Other
Size: 172.5 MB
Added: Sept. 11, 2024, 5:50 p.m.
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Files:
  1. Get Bonus Downloads Here.url 183 bytes
  2. 01 - Leveraging AI in contact centers.mp4 3.4 MB
  3. 01 - Leveraging AI in contact centers.srt 1.5 KB
  4. 02 - The promise of AI to solve customer service gaps.mp4 9.5 MB
  5. 02 - The promise of AI to solve customer service gaps.srt 5.7 KB
  6. 03 - What is a change management program.mp4 8.1 MB
  7. 03 - What is a change management program.srt 6.3 KB
  8. 01 - Why AI and why change management.mp4 9.9 MB
  9. 01 - Why AI and why change management.srt 6.3 KB
  10. 02 - The use cases of AI in the contact center.mp4 16.3 MB
  11. 03 - What is agent experience.mp4 11.3 MB
  12. 03 - What is agent experience.srt 5.3 KB
  13. 04 - How to implement AI in the contact center.mp4 9.6 MB
  14. 01 - Assessing organizational readiness.mp4 15.1 MB
  15. 01 - Assessing organizational readiness.srt 7.2 KB
  16. 02 - Key elements of change management in the contact center.mp4 10.0 MB
  17. 02 - Key elements of change management in the contact center.srt 6.8 KB
  18. 03 - Training and upskilling staff for AI adoption.mp4 15.3 MB
  19. 03 - Training and upskilling staff for AI adoption.srt 7.5 KB
  20. 04 - Engaging high performing agents to coach others.mp4 9.8 MB
  21. 04 - Engaging high performing agents to coach others.srt 5.8 KB
  22. 01 - Continuous improvement of AI in the contact center.mp4 15.9 MB
  23. 01 - Continuous improvement of AI in the contact center.srt 6.7 KB
  24. 02 - Where does AI belong to help contact center agents.mp4 9.4 MB
  25. 02 - Where does AI belong to help contact center agents.srt 6.3 KB
  26. 03 - KPIs for AI in the contact center.mp4 13.9 MB
  27. 03 - KPIs for AI in the contact center.srt 7.0 KB
  28. 04 - Gathering feedback for continuous improvement.mp4 10.7 MB
  29. 04 - Gathering feedback for continuous improvement.srt 6.0 KB
  30. 01 - Next steps.mp4 4.1 MB
  31. 01 - Next steps.srt 1.9 KB
  32. Bonus Resources.txt 386 bytes

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